Terms of service

Effective Date: September 25, 2026

Welcome to Bildersmacher.com. These Terms of Service govern your use of our website and your purchase of products from Bildersmacher.com

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing our products.

1. About Bildersmacher

Bildersmacher.com provides framed artwork, wall art, posters, and related home décor products through our online store.

Business Address:
Obkirchergasse 34
1190 Wien
Austria

Email: support@bildersmacher.com

Phone: +43 676 3761777

Customer Service Hours: Monday – Sunday, 9:00 AM – 6:00 PM (Austria local time)

2. Eligibility

By using this website or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are purchasing on behalf of a business or another organization, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, colors, prices, and other product information displayed on our website are accurate.

However, colors and visual appearance may vary depending on your device, screen settings, lighting, and other factors.

Product availability may change without notice.

If an obvious error appears in a product description, price, availability, or other information, we reserve the right to correct the error and, where appropriate, contact the customer before fulfilling the order.

4. Prices and Payments

All product prices are displayed on the website at the time of purchase.

The total amount payable will be shown during checkout before you complete your order.

We accept the payment methods displayed at checkout.

Payment must be successfully authorized before an order can be processed and shipped.

We reserve the right to refuse or cancel an order where payment cannot be successfully completed or where there are reasonable grounds to suspect fraud or unauthorized activity.

5. Order Acceptance

After placing an order, you may receive an order confirmation by email.

An order confirmation confirms that we have received your order. It does not necessarily mean that the order has been finally accepted for fulfillment.

If we are unable to fulfill an order, we will contact you and, where payment has already been received, arrange an appropriate refund.

6. Shipping

We currently ship within Austria only.

Shipping Cost: Free

Estimated Delivery Time: 3–7 business days.

Orders are normally processed within 1–2 business days after successful payment.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, public holidays, severe weather, or other transportation disruptions.

For complete information, please see our Shipping Policy.

7. Returns and Refunds

Customers may request a return within 30 calendar days of receiving their order, subject to the conditions described in our Return & Refund Policy.

Products should generally be returned unused, undamaged, and in their original packaging where applicable.

Unless an item is defective, damaged upon arrival, or incorrectly supplied by us, return shipping costs are the customer's responsibility.

For complete information about returns, refunds, damaged products, and cancellations, please see our Return & Refund Policy.

8. Personalized and Custom Products

Where products are personalized, customized, or made according to individual customer specifications, special return conditions may apply.

A customized product may not be eligible for return simply because the customer changes their mind, except where applicable law provides otherwise.

If a customized product arrives damaged, defective, or does not match the agreed specifications, please contact us so that we can review the matter.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing it.

If an order has already been processed or shipped, cancellation may no longer be possible and the standard return procedure may apply.

Any applicable cancellation rights provided by mandatory law remain unaffected.

10. Intellectual Property

All website content, including photographs, graphics, logos, text, product descriptions, designs, and other materials, is owned by or licensed to Bildersmacher.com unless otherwise stated.

You may not copy, reprod