Refund policy

Effective Date: September 25, 2026

At Bildersmacher.com, we want you to be satisfied with your purchase. If you are not satisfied with your order, you may request a return within 30 calendar days of receiving your order, subject to the conditions below.

30-Day Return Period

Customers may request a return within 30 calendar days after delivery of the order.

To start a return, please contact us at:

Email: support@bildersmacher.com
Phone: +43 676 3761777

Please include your order number and a brief description of the reason for the return.

Return Conditions

To be eligible for a return, the product should:

• Be returned within the 30-day return period.

• Be in its original condition.

• Be unused and undamaged.

• Include the original packaging and accessories where applicable.

• Be securely packaged to prevent damage during return shipping.

Products that have been damaged after delivery due to improper use, handling, installation, or care may not qualify for a refund.

Personalized or Custom-Made Products

If a product is specifically personalized, customized, or made according to a customer's individual specifications, it may not be eligible for return unless it arrives damaged, defective, or does not match the agreed specifications.

Please contact us before returning any customized product so that we can review the order and provide the appropriate instructions.

Return Shipping Costs

Unless the product is defective, damaged upon arrival, or incorrectly supplied by us, the customer is responsible for the cost of return shipping.

If the return is due to an error on our part or the product arrives damaged or defective, please contact us before sending it back so we can provide further instructions.

Return Address

After your return request has been approved, we will provide the appropriate return instructions and return address.

Please do not send a return to the business address shown on this page unless our customer service team specifically instructs you to do so.

Refunds

Once we receive and inspect the returned product, we will notify you whether the return has been approved.

If the return is approved, the refund will be issued to the original payment method used for the purchase.

Refund processing normally begins after the returned product has been received and inspected. The time required for the refund to appear in your account may depend on your payment provider or bank.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Photographs of the product and packaging where appropriate

We will review the issue and provide appropriate instructions for replacement, return, or refund where applicable.

Exchanges

If you would like to exchange an item, please contact us first. Exchange availability depends on the product and stock availability.

Order Cancellation

If you want to cancel an order, contact us as soon as possible after placing the order.

If the order has already been processed or shipped, cancellation may no longer be possible and the standard return procedure may apply.

Contact Us

For return or refund questions, please contact:

Bildersmacher.com
Email: support@bildersmacher.com
Phone: +43 676 3761777
Customer Service Hours: Monday – Sunday: 9:00 AM – 6:00 PM (Austria local time)
Physical Address: Obkirchergasse 34, 1190 Wien, Austria